Neil Cosgrove

Director of Customer Services

Ibstock Concrete’s customer services team is being headed up by Neil Cosgrove, who brings over 15 years of senior leadership experience to the role, leading a number of customer service transformation projects for high profile retail and distribution brands.

With a 40-strong team and aspirations to grow this even further in 2021, Neil is responsible for the successful integration and management of the company’s service offering, working alongside the recently appointed Chris Piper (Sales Director for Housing) and Gavin Hoe (Sales Director for Merchants).

Neil said: “The launch of the Customer Service Centre of Excellence represents an exciting step forward for Ibstock Concrete. The business is passionate about delivering service excellence, with every decision focused on supporting our customers to the best of our ability and giving them a first-class experience.

 “Our key ethos is ensuring that every action we take, both internally and externally, is as efficient and effective as possible. Through the launch of our new dedicated Customer Service Centre of Excellence we hope to see real results in the form of the added value we’re able to offer to every single customer in the near future.’’